Please read our terms and conditions carefully using our services.
Last Updated: 3/6/2026
This Terms of Use Agreement (“Agreement”) is made between Aussie Duo Cleaning Service (ABN: 99 253 199 401 If you do not agree to these Terms, you must discontinue use of the Site immediately.
(“Aussie Duo Cleaning Service”, “we”, “us”, or “our”), and you, the user (“you”, “your”, or “User”).
By accessing, visiting, browsing, or using any part of this website located at https://aussieduocleaningservice.com.au (the “Site”), or by clicking any “I Agree” button, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
This Agreement governs your access to and use of the Site, including all content, information, and services provided by Aussie Duo Cleaning Service (collectively, the “Service”).
Aussie Duo Cleaning Service may update or modify this Agreement at any time by posting the revised version on the Site. Any modifications take effect immediately upon posting. You are responsible for reviewing the latest version of this Agreement each time you use the Site. Your continued use of the Site after any changes are posted constitutes your unconditional acceptance of the updated Agreement.
If you do not agree to these Terms, you must discontinue use of the Site immediately.
This Agreement outlines the terms and conditions applicable to your use of the Site and any related services. For clarity:
This Agreement may be modified at any time by Aussie Duo Cleaning Service. Updated versions will be posted on the Site and will take effect immediately upon posting.
Your continued use of the Site constitutes acceptance of the most recent version of this Agreement.
If you are using the Site on behalf of another person or business, you confirm that you are authorised to do so and to bind that person or business to this Agreement.
You must be at least 14 years old to use this Site.
Your use of this Site is also governed by our full Privacy Policy, available at: https://aussieduocleaningservice.com.au/privacy-policy At Aussie Duo Cleaning Service, we collect, use, store, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using the Site, requesting a quote, or submitting a service enquiry, you consent to the collection and handling of your personal information for business purposes, which may include:
| Data Category | Retention Period |
|---|---|
| Quote & service request data | 2 years from the last interaction |
| Customer communication (email, notes) | 5 years from the last interaction |
| Financial and invoicing records | 7 years (as required by tax law) |
| Website usage & analytics data | 14 months (Google Analytics default settings) |
Your personal information is retained only for as long as necessary for business purposes, legal requirements, and tax obligations.
After the applicable retention period has passed and the data is no longer required, we take reasonable steps to destroy, de-identify, or anonymise your information securely.
Under the Australian Privacy Principles (APPs), you have the right to:
To exercise these rights, please contact us: Phone: 02 5501 3316 Email: info@aussieduocleaningservice.com.au Privacy Officer: David P. Business Address: Level 6, 241 Commonwealth Street, JAGA Surry Hills, NSW 2010
We aim to respond to all access, correction, or deletion requests within 30 days, in accordance with the Privacy Act 1988 (Cth).
4. Our Approach to Consent and Data Handling
Privacy Policy.
Managing Your Communication Preferences You may request to update or change your communication preferences at any time by contacting us. For example, you may choose to opt out of marketing or promotional emails.
What We Use Your Information For We only process your personal information for purposes reasonably necessary for our operations, including:
If You Choose to Withdraw Consent If you request that we stop using your information (where legally allowed), we will cease processing it within a reasonable timeframe, except where retention is required by law, such as financial records kept for 7 years.
Third-Party Service Providers and Data Security At Aussie Duo Cleaning Service, we take your privacy seriously and follow strict measures to ensure your personal information is handled safely and responsibly.
To support our business operations and provide services to you, we may share your personal information with trusted third-party providers, including but not limited to:
These third-party providers are contractually required to:
We share only the minimum information necessary for each provider to perform their function. Aussie Duo Cleaning Service does not sell, trade, or rent your personal information to any external parties.
6. Privacy Oversight and Data Security
Aussie Duo Cleaning Service takes reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We use industry-standard security measures appropriate for a small business operating in Australia.
Our safeguards include:
We do not store financial information such as credit card numbers on our systems. All payments are processed through secure third-party payment platforms.
7. Your Rights and Notifications
You may withdraw your consent for optional data uses (such as marketing communications) at any time by contacting us in writing. We will action your request unless retention is required by law (e.g., tax and transaction records).
In accordance with Australian privacy laws, if a data breach occurs that is likely to result in serious harm, we will:
Changes to This Privacy Information
If we make any significant changes to how we collect, use, or disclose your personal information, we will notify you by:
Where required, we will provide at least 14 days’ notice before the change takes effect.
We reserve the right to restrict or refuse access to the Site if we reasonably believe:
We do not conduct automated age screening, device fingerprinting, live video verification, or any form of biometric authentication. If we become aware of unlawful, fraudulent, or harmful activity on the Site, we may suspend access or take reasonable action to protect our business and users.
These assets must not be used, copied, reproduced, or modified without written permission from the business owner of Aussie Duo cleaning service.
Name: Aussie Duo Cleaning Service Usage: Business operations, website, invoices, advertising, uniforms, signage, and all branded materials.
Our logo may include cleaning-themed icons (e.g., bubbles, mop, or a stylised house) with the wording “Aussie Duo Cleaning Service.”
File types used: SVG, PNG, JPEG (depending on media). Protection: The logo may only be used for official business materials and authorised digital content. 3. Domain Name: Domain: https://aussieduocleaningservice.com.au
Status: Officially registered business website Ownership: Palasundram Family trust (business owner) 4. Slogans or Taglines
Any slogans regularly used in marketing may include: “Your Local Cleaning Experts”
“Professional. Reliable. Affordable.” “Aussie Clean, Duo Power.”
The following materials are protected by copyright and may not be reproduced without permission: Website content and service descriptions.
Blog posts (e.g., carpet cleaning, steam cleaning guides)
SEO-optimised written content
Video scripts and cleaning-tips content posted on TikTok, Instagram, YouTube, or other platforms under the “Aussie Duo Cleaning Service” brand.
The following accounts form part of the brand identity:
These channels may also be protected under common-law trademark rights when used consistently in commerce.
If we become aware of any misuse of our trademarks, we may take reasonable action, which may include:
We actively monitor online use of our brand to protect against impersonation, misuse, or unauthorised commercial use.
IP Australia Resources
For more information on trademarks, users may visit: https://search.ipaustralia.gov.au/trademarks
A licensing request must include:
Aussie Duo Cleaning Service reserves the right to decline any licensing request that may confuse consumers, damage our reputation, or conflict with our brand guidelines.
Unauthorised use of our trademarks or branding without permission may result in enforcement action.
Other product names, company names, or logos mentioned on our website may be trademarks of their respective owners.
To request authorisation, applicants must provide:
If approved, the applicant will be required to:
Aussie Duo Cleaning Service may review licensed use from time to time to ensure compliance. Licensing approval may be withdrawn at any time if the usage is misleading, harmful, or inconsistent with brand guidelines.
Failure to obtain permission for use of our trademarked materials may result in removal requests and, if necessary, further action under the Trade Marks Act 1995 (Cth).
Where necessary, Aussie Duo Cleaning Service may seek additional protection through IP Australia or pursue available remedies under Australian trademark law.
These measures ensure that our customers can trust the authenticity of our brand and avoid confusion caused by unauthorised or misleading use.
15. Site Use
Aussie Duo Cleaning Service grants you a limited, revocable, non-exclusive licence to access and use this website for your personal, non-commercial use only.
You must not reproduce, republish, distribute, assign, sublicense, sell, create derivative works from, or otherwise misuse any content or materials found on this website.
You also agree not to attempt to reverse-engineer, damage, disrupt, or gain unauthorised access to the website or any associated systems.
Aussie Duo Cleaning Service may restrict, suspend, or terminate your access to this website at any time and at its sole discretion.
You agree to comply with all applicable Australian laws when using this website. All information you provide must be truthful, accurate, and submitted to the best of your knowledge.
You agree to indemnify, defend, and hold Aussie Duo Cleaning Service, including its employees, partners, and affiliates, harmless from any loss, liability, claim, damage, or expense (including reasonable legal fees) arising from:
Indemnifying Party Responsibilities If an indemnifiable claim arises, you must:
Indemnification does not apply to loss arising from the willful misconduct of Aussie Duo Cleaning Service.
Insurance Requirement
Where applicable, the indemnifying party must maintain appropriate insurance coverage to meet indemnification obligations.
Any request for indemnification must include written details describing:
Additional Indemnifiable Claims
Indemnifiable claims include, but are not limited to, losses arising from:
The indemnifying party must take reasonable steps to minimise losses and must maintain appropriate insurance coverage of not less than AUD $1,000,000. Claims arising from intentional misconduct or gross negligence are excluded from any liability cap.
Compliance Reporting Where applicable, the indemnifying party must provide periodic (e.g., quarterly) compliance reports demonstrating:
Failure to maintain required insurance or provide timely compliance reports may constitute a material breach of this Agreement.
18. Dispute Resolution — Indemnification Matters
All indemnification-related disputes must be resolved through mandatory mediation before any legal proceedings are commenced.
If mediation does not resolve the dispute, the matter may proceed to binding arbitration in New South Wales, conducted under ACICA rules. The prevailing party in arbitration may recover reasonable legal costs, capped at AUD $25,000, unless the arbitrator determines otherwise.
Use of Information Aussie Duo Cleaning Service reserves the right, and you authorise us, to use and assign all information relating to your use of the website and any information you provide to us, in any manner consistent with our Privacy Policy.
Copyrights and Copyright Agent If you believe that your copyrighted work has been used or copied in a way that constitutes copyright infringement, or that your intellectual property rights have otherwise been violated, please submit a written notice containing the following information:
Copyright Agent Contact Details
Copyright Agent: David (Owner and Operator of Aussie Duo Cleaning Service) Email: info@aussieduocleaningservice.com.au
Upon receiving a valid copyright infringement notice, we will respond within a reasonable timeframe (typically within 45 business days) to confirm receipt. We will investigate the matter and determine an appropriate course of action, which may include temporarily removing or restricting access to the disputed content during the review. If infringement is confirmed, the content will be permanently removed. If the alleged infringer submits a valid counter-notification, we may restore the content unless the original claimant initiates legal action.
During the investigation process, we will document all findings and maintain communication with all involved parties.
If the alleged infringer wishes to file a counter-notice, they must provide:
You agree that the laws of the state of [STATE / JURISDICTION], without regard to conflict-of-laws principles, govern these Terms of Use and any dispute between you and Aussie Duo Cleaning Service or its affiliates. Before commencing any legal proceedings, both parties agree to attempt resolution through mediation in New South Wales, Australia.
The mediation must be conducted by an accredited mediator mutually agreed upon by both parties. If mediation does not resolve the dispute within 30 days, either party may commence legal proceedings in the courts of New South Wales, Australia, to which both parties irrevocably submit.
The party initiating mediation must provide written notice outlining the dispute and the requested resolution. Unless otherwise agreed, mediation costs will be shared equally. The mediator must:
All mediation sessions will be conducted in confidence, and any settlement agreement must be recorded in writing and signed by both parties to be binding.
Waiver The failure of Aussie Duo Cleaning Service to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. Any waiver of this Agreement must be in writing and signed by an authorized representative of Aussie Duo Cleaning Service.
Termination Aussie Duo Cleaning Service may terminate this Agreement at any time, with or without notice, for any reason. Before termination for breach of these Terms, Aussie Duo Cleaning Service will provide 14 days’ written notice and an opportunity to remedy the breach, unless immediate termination is required to prevent harm or legal liability.
Upon termination, users will have 14 days to appeal the decision through our designated appeal process. During this period, users may request a copy of their account data. Aussie Duo Cleaning Service will provide such data within 10 business days, subject to applicable privacy laws.
After account termination, all user content and data will be retained for 30 days before permanent deletion. Users may request data portability in standard electronic formats, and Aussie Duo Cleaning Service will comply with all applicable data protection laws regarding data handling post-termination.
Users will receive 14 days’ written notice of termination, except in cases involving violations of these Terms. Users may appeal termination within 14 days and retain access to their data for 30 days following termination.
Nothing in this Agreement or your use of the Site shall be interpreted as creating a partnership, joint venture, employment relationship, or agency between you and Aussie Duo Cleaning Service. Neither party has the authority to make or accept any offers, representations, warranties, or obligations on behalf of the other. Both parties agree that they remain independent contractors, each responsible for its own actions and obligations.
These Terms of Use constitute the entire agreement between you and Aussie Duo Cleaning Service and govern all terms and conditions relating to your use of the Site. This Agreement supersedes all prior or contemporaneous communications and proposals, whether written or oral, between you and Aussie Duo Cleaning Service regarding this Site.
You may also be subject to additional terms, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when using certain features of the website. Aussie Duo Cleaning Service may update or revise these Terms of Use at any time by posting the revised Terms on the Site.
You are responsible for reviewing the Terms periodically to check for updates. Your continued use of the Site after such changes have been posted constitutes acceptance of the updated Terms.
Contact Information If you have any questions regarding these Terms of Use, please contact us at: 📞 0414 000 221
Additional Indemnification Obligations
You further agree to indemnify Aussie Duo Cleaning Service against any claims arising from:
Aussie Duo Cleaning Service collects and processes personal information for business purposes, including booking management, service delivery, and customer support.
We store your data securely within Australia in compliance with the Australian Privacy Principles (APPs). We will obtain your explicit consent before using your information for any additional purposes not outlined in our Privacy Policy.
Requests may be submitted to our Privacy Officer and will be processed within 10 business days, subject to legal retention requirements. Before transferring your information to any overseas recipient, we will obtain your explicit consent and provide details about the destination country, applicable safeguards, and the purpose of the transfer.
We use industry-standard encryption technologies, including AES-256 and TLS 1.3, and maintain detailed audit logs of all transfers. You may request a copy of the safeguards applied to such transfers or complain to the relevant supervisory authorities if you have concerns about data handling.
Before any international transfer is completed, we will obtain your explicit consent through our secure platform. You may request a copy of the specific safeguards applied to your transfer by contacting our Privacy Officer. Responses will be provided within 10 business days.
Summary of Key Terms:
