Privacy Policy | Aussie Duo Cleaning

Aussie Duo cleaning service

This Privacy Policy applies to all personal information collected by Aussie Duo Cleaning Service (we, us, or our) via the website located at https://aussieduocleaningservice.com.au.

1. What information do we collect?

The Personal Information we collect from you depends on how you use the website. The Personal Information that we collect and hold about you may include:

At Aussie Duo Cleaning Service, we collect personal information solely to provide accurate quotes, schedule services, and issue invoices. The type of personal information we may collect includes:

First Name and Last Name
Residential or Service Address Phone Number
Email Address

This information is collected either directly from you or through our trusted business tools such as Xero and ServiceM8, which securely manage customer data for invoicing, quotes, and service coordination purposes.

We do not collect or store sensitive information such as payment details, identification numbers, or any other personal data unless explicitly required and agreed upon in advance. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information,
including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or a reasonably identifiable individual: (a) whether the information or opinion is accurate or not; and (b) whether the information or opinion is recorded in a material form or not.

Suppose the information does not disclose your identity or enable your identity to be ascertained. In that case, it will not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information

Under the Privacy Act, "Sensitive Information" refers to details or opinions about an individual’s:

racial or ethnic background
political opinions or affiliations
religious or philosophical beliefs
trade or professional association membership
criminal history or health-related information

Aussie Duo Cleaning Service does not usually collect sensitive information as part of our regular cleaning services. However, if such information is ever collected (for example, in a support or insurance-related context), it will only be used:

For the original reason it was provided (the primary purpose)

For a related reason that is directly connected to that purpose (a secondary purpose), with your explicit consent, or as required or permitted by law

We are committed to handling all personal and sensitive information by Australian privacy laws and only when reasonably necessary for our service delivery or legal compliance.

For international clients or when data crosses borders, we comply with relevant international privacy frameworks (including the GDPR, where applicable) and implement additional safeguards for cross-border data transfers. Any international transfer of your personal information will only occur with appropriate data protection mechanisms in place.

At Aussie Duo Cleaning Service, we may use third-party service providers that store or process personal information outside of Australia. We are committed to ensuring your data is managed securely and in accordance with the Australian Privacy Principles.

We take the following steps when personal information may be transferred internationally: Obtain your explicit consent, clearly informing you of: Which countries may your data be sent to

The data protection standards in those countries implement appropriate safeguards, including: Standard Contractual Clauses (SCCs) or equivalent data protection agreements

Robust technical and organisational security measures

Conduct Transfer Impact Assessments (TIAs) to verify that the privacy protections in the destination country are adequate

Maintain a Public Register of our third-party service providers

Their locations: Third-Party Service Provider

Service Providers

Matters	Aussie Duo	Others

You may request access to our cross-border data transfer register or ask questions about your data by contacting us By Email:

In exceptional circumstances where sensitive information must be collected,

we follow a strict protocol requiring:

(a) written consent detailing the specific purpose and duration of data retention,
(b) secure storage with encryption and restricted access protocols,
(c) immediate notification to the individual if their sensitive information is accessed or disclosed without authorisation, and
(d) permanent deletion of such information once the specified purpose is fulfilled or consent is withdrawn.

3. The specific circumstances where sensitive information may be collected include:

(a) workplace health and safety incidents requiring medical documentation,
(b) Insurance claims involving health-related details,
(c) security clearance requirements for specialised cleaning locations, or
(d) disability-related accommodations for service delivery.

In each case, we implement additional safeguards including:

(a) end-to-end encryption of all digital records,
(b) physical documents stored in secured, access-controlled facilities,
(c) regular security audits and access logging, and
(d) mandatory privacy training for staff handling such information.

4. How we collect your Personal Information

We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way. Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies?

Cookies are small data files stored on your device that help websites remember your preferences and activity. What Types of Cookies Do We Use? We may use the following types of cookies: Essential Cookies – Necessary for the website to function correctly (e.g., security, navigation). Performance Cookies – Help us analyse how users interact with the site so we can improve functionality. Functionality Cookies – Remember your preferences (e.g., saved form inputs) to enhance user experience.

Marketing & Third-Party Cookies – Used by advertising and analytics partners (such as Google) to deliver relevant ads and measure effectiveness. Managing Cookies

You can choose to accept or refuse cookies through your browser settings. Most browsers allow you to: View which cookies are stored. Delete cookies Block cookies entirely or on specific websites

Note: Disabling cookies may impact some website features or functionality. Third-Party Cookies Use of Third-Party Cookies (Including Google Analytics)

We use trusted third-party services such as Google Analytics to understand better how visitors engage with our website and to improve your experience. These services may set their cookies on your device, which collect information such as:

IP address (anonymised)
Device type and browser
Pages visited and time spent on site
Referring websites or search engines

We do not use Google Analytics to collect any personally identifiable information. How Your Data is Handled The data collected by these third-party cookies is aggregated and anonymised. It is used only to: Analyse website traffic and performance.

Identify popular content and improve navigation. Measure the effectiveness of marketing campaigns. This data is managed in accordance with the Google Analytics Privacy Policy, which can be reviewed here.https://policies.google.com/technologies/partner-sites Managing Third-Party Cookies

You can manage or disable third-party cookies, including those from Google Analytics, by adjusting your browser cookie settings. Using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout. We encourage users to review their preferences and understand how their information is used.

5. Purpose of collection

We collect your Personal Information to provide you with a reliable and high-quality experience across our services and communications.

The purposes include: (a) Service Delivery and Communication

We collect Personal Information such as your name, address, phone number, and email to:
Provide you with cleaning quotes and invoices
Coordinate appointments and job scheduling
Communicate with you about service updates or changes
Improve our service offering and website experience

(b) Third-Party Operational Support

We may disclose Personal Information to trusted service providers who assist us in operating our business and website. This may include IT support, hosting, and administrative services. Maintenance and support staff may access this information during the normal course of their duties, subject to strict confidentiality obligations.

(c) Types of Service Providers

Our service providers include:

Cloud storage providers
Accounting & job management systems (e.g., Xero, ServiceM8)
Payment processors
Analytics and marketing tools
Customer communication platforms

These providers are contractually required to comply with the Australian Privacy Principles, and their services are hosted in secure facilities either within Australia or in countries with equivalent data protection laws.

(d) Direct Marketing

By using our website, you consent to receive direct marketing materials from us. We only send such communications:

When you provide your information directly to us
When the content is relevant and reasonably expected based on your interaction with our services

You can opt out of direct marketing at any time by clicking the unsubscribe link provided in our messages or by contacting us directly. We do not use sensitive information for direct marketing purposes.

(e) Data Protection and Contractual Safeguards

All service providers handling your Personal Information must:

Sign data handling agreements
Implement robust technical and organisational security controls
Comply with privacy laws applicable in Australia and any country where data is stored
Encrypt data where appropriate and restrict access on a need-to-know basis

We ensure international transfers occur only where: The country offers comparable privacy protections

Standard Contractual Clauses (SCCs) or similar mechanisms are in place

(f) Security Oversight & Risk Management To mitigate the risks associated with third-party access, we have implemented the following high-assurance safeguards:

Service providers are required to undergo annual security audits
Providers must hold and maintain valid privacy certifications (e.g., ISO 27001, SOC 2)
All providers must notify us of any data breaches within 72 hours
Providers must maintain cyber liability insurance of no less than AUD $1 million
All contracts include direct liability clauses for privacy breaches or unauthorised access to data

(g) Transparency & Third-Party Register

We maintain a comprehensive internal register of all third-party service providers who may access or process your Personal Information. This register includes:

Provider names
Scope and purpose of data access
Jurisdiction where processing occurs
Specific security measures in place
Upon request, we will provide you with a summary of:
The service providers currently used
Their data handling practices
The countries in which your data may be stored or transferred

All international transfers are protected by Standard Contractual Clauses or similar safeguards that meet the requirements of the Australian Privacy Principles.

6. Security, Access and Correction (a) Security, Access, and Correction of Personal Information

At Aussie Duo Cleaning Service, we take the protection of your Personal Information seriously. We store your information using secure digital systems and implement safeguards to prevent unauthorised access, misuse, modification, or disclosure. Data Security Measures

We implement the following measures to protect your data: Encryption at rest and in transit (e.g., TLS, AES-256), Access controls and role-based permissions Secure user authentication for staff and system access. Monthly reviews of access logs by our Privacy Officer Routine software updates and patching to mitigate vulnerabilities. Data Retention Periods

We apply a tiered data retention schedule based on the category and legal obligations:

Retention Period

Matters	Aussie Duo	Others

Data is securely destroyed or de-identified once it is no longer required, unless retention is mandated by law.

Destruction methods include:

Encryption-based deletion for digital data
Certified document shredding for physical records
Audit logging of all deletion activities

Early Deletion Requests You may request the deletion of your Personal Information before the standard retention period. To do so: Submit a written request to our Privacy Officer (details below). We will respond within 10 business days If legally permissible, we will delete or de-identify your data and provide written confirmation

Note: We may be legally required to retain certain information for audit, tax, or compliance purposes. Quarterly Data Reviews We conduct quarterly audits of all stored data to:

Verify that data is still required Flag records approaching retention limits. Trigger review and secure deletion as appropriate

Automated systems notify our team 30 days before scheduled deletion, allowing users to request data export if needed. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to: Access the Personal Information we hold about you (APP 12) Request correction of any inaccurate or outdated information (APP 13)

To exercise these rights, please contact us in writing using the contact information provided at the end of this Privacy Policy. We will respond within 10 business days.|

1. Complaint procedure

If you have a concern or complaint about how we handle your Personal Information, we encourage you to contact us using the details provided at the bottom of this policy.

We take all privacy complaints seriously and follow this process: Acknowledgement:

We will acknowledge receipt of your complaint within five business days. Investigation: We may contact you to request further information to help clarify your concerns.

Our designated privacy contact will assess your complaint, and we will aim to investigate and respond to your complaint within 30 calendar days of receiving all necessary information. Resolution:

If we find your complaint to be well-founded, we will work with you to resolve the matter and take appropriate corrective actions. Escalation:

If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) using the following details: Website: https://www.oaic.gov.au/privacy/privacy-complaints Phone: 1300 363 992 We are committed to maintaining transparency, accountability, and continuous improvement in how we protect your privacy.

Overseas transfer

Your Personal Information may be transferred to recipients located in New Zealand, Australia (uses cloud services that may be hosted internationally), and the United States.. New Zealand, Australia (uses cloud services that may be hosted internationally), and the United States have data protection laws that protect Personal Information in a way that is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your Personal Information under that overseas law. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles, and we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled.

3. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@aussieduocleaningservice.com.au

WEBSITE PRIVACY POLICY

Aussie Duo cleaning service

Maintain a Public Register of our third-party service providers

Service Providers

Retention Period