Terms & Conditions | Aussie Duo Cleaning

This Terms of Use Agreement (“Agreement”) is made between Aussie Duo Cleaning Service (ABN: 99 253 199 401 If you do not agree to these Terms, you must discontinue use of the Site immediately.

(“Aussie Duo Cleaning Service”, “we”, “us”, or “our”), and you, the user (“you”, “your”, or “User”).

By accessing, visiting, browsing, or using any part of this website located at https://aussieduocleaningservice.com.au (the “Site”), or by clicking any “I Agree” button, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

This Agreement governs your access to and use of the Site, including all content, information, and services provided by Aussie Duo Cleaning Service (collectively, the “Service”).

Aussie Duo Cleaning Service may update or modify this Agreement at any time by posting the revised version on the Site. Any modifications take effect immediately upon posting. You are responsible for reviewing the latest version of this Agreement each time you use the Site. Your continued use of the Site after any changes are posted constitutes your unconditional acceptance of the updated Agreement.

If you do not agree to these Terms, you must discontinue use of the Site immediately.

1. Agreement

This Agreement outlines the terms and conditions applicable to your use of the Site and any related services. For clarity:

Aussie Duo Cleaning Service” means the business operating the Site.
Site” means https://aussieduocleaningservice.com.au and all associated pages.
Service” means all information, cleaning service descriptions, booking forms, quotes, content, and digital tools available on or through the Site.

This Agreement may be modified at any time by Aussie Duo Cleaning Service. Updated versions will be posted on the Site and will take effect immediately upon posting.

Your continued use of the Site constitutes acceptance of the most recent version of this Agreement.

If you are using the Site on behalf of another person or business, you confirm that you are authorised to do so and to bind that person or business to this Agreement.

You must be at least 14 years old to use this Site.

Your use of this Site is also governed by our full Privacy Policy, available at: https://aussieduocleaningservice.com.au/privacy-policy At Aussie Duo Cleaning Service, we collect, use, store, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, requesting a quote, or submitting a service enquiry, you consent to the collection and handling of your personal information for business purposes, which may include:

Your full name
Email address
Phone number
Residential or service address
Details you provide in forms, emails, messages, or quotes
Website usage data (e.g., pages visited, device type, IP address, browser type)
Cookies and tracking data (e.g., Google Analytics)
Any information required to provide cleaning services

2. Data Retention Schedule

Matters	Aussie Duo	Others

2. Data Retention Schedule

Your personal information is retained only for as long as necessary for business purposes, legal requirements, and tax obligations.

After the applicable retention period has passed and the data is no longer required, we take reasonable steps to destroy, de-identify, or anonymise your information securely.

3. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion of your personal information, where legally permitted
Withdraw consent for optional data uses (e.g., marketing communications)
Make a complaint if you believe your privacy has been breached

To exercise these rights, please contact us: Phone: 02 5501 3316 Email: info@aussieduocleaningservice.com.au Privacy Officer: David P. Business Address: Level 6, 241 Commonwealth Street, JAGA Surry Hills, NSW 2010

We aim to respond to all access, correction, or deletion requests within 30 days, in accordance with the Privacy Act 1988 (Cth).

4. Our Approach to Consent and Data Handling

Consent to Collect and Use Information Before collecting your personal information, we ensure you understand why the information is needed and how it will be used. By submitting a quote, booking, enquiry, or using our website, you consent to our collection and use of your information for the purposes outlined in our

Privacy Policy.

Managing Your Communication Preferences You may request to update or change your communication preferences at any time by contacting us. For example, you may choose to opt out of marketing or promotional emails.
What We Use Your Information For We only process your personal information for purposes reasonably necessary for our operations, including:

essential website functionality
analytics and website performance monitoring (e.g., Google Analytics)
providing quotes, communication, and customer service
booking, scheduling, invoicing, and service delivery

If You Choose to Withdraw Consent If you request that we stop using your information (where legally allowed), we will cease processing it within a reasonable timeframe, except where retention is required by law, such as financial records kept for 7 years.
Third-Party Service Providers and Data Security At Aussie Duo Cleaning Service, we take your privacy seriously and follow strict measures to ensure your personal information is handled safely and responsibly.

To support our business operations and provide services to you, we may share your personal information with trusted third-party providers, including but not limited to:

Website hosting and maintenance providers
Accounting and invoicing platforms (e.g., Xero)
Job management systems (e.g., ServiceM8)
Email and communication platforms (e.g., Gmail, Outlook, Meta)
Analytics and marketing tools (e.g., Google Analytics)

These third-party providers are contractually required to:

Use your information only for the purpose of providing services to us
Comply with the Australian Privacy Principles (APPs)
Implement appropriate organisational and technical safeguards
Protect your information from misuse, loss, unauthorised access, modification, or disclosure

We share only the minimum information necessary for each provider to perform their function. Aussie Duo Cleaning Service does not sell, trade, or rent your personal information to any external parties.

6. Privacy Oversight and Data Security

Aussie Duo Cleaning Service takes reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We use industry-standard security measures appropriate for a small business operating in Australia.

Our safeguards include:

Secure and encrypted website connections (HTTPS)
Firewalled and protected servers managed by trusted hosting providers
Strong password protection and access controls
Limited access to personal information on a need-to-know basis
Regular software updates and security monitoring are performed by our service providers

We do not store financial information such as credit card numbers on our systems. All payments are processed through secure third-party payment platforms.

7. Your Rights and Notifications

You may withdraw your consent for optional data uses (such as marketing communications) at any time by contacting us in writing. We will action your request unless retention is required by law (e.g., tax and transaction records).

In accordance with Australian privacy laws, if a data breach occurs that is likely to result in serious harm, we will:

Notify you as soon as possible
Report the breach to the Office of the Australian Information Commissioner (OAIC)

Changes to This Privacy Information

If we make any significant changes to how we collect, use, or disclose your personal information, we will notify you by:

Updating our Privacy Policy on the website, and/or
Sending an email notification (if you are subscribed to communications)

Where required, we will provide at least 14 days’ notice before the change takes effect.

Intended Audience (Continued) Aussie Duo Cleaning Service is a general-audience website. We do not require age-verification technology of any kind, and we do not collect biometric data, ID scans, or facial recognition information. Users must be:

13 years or older, or
Using the Site under the supervision of a parent or legal guardian.

We reserve the right to restrict or refuse access to the Site if we reasonably believe:

You are misusing the website,
You are providing false information, or
You are engaging in behaviour that violates these Terms of Use.

We do not conduct automated age screening, device fingerprinting, live video verification, or any form of biometric authentication. If we become aware of unlawful, fraudulent, or harmful activity on the Site, we may suspend access or take reasonable action to protect our business and users.

Trademarks The following brand elements of Aussie Duo Cleaning Service form part of our business identity and may be protected under Australian trademark law (registered or unregistered/common-law marks).

These assets must not be used, copied, reproduced, or modified without written permission from the business owner of Aussie Duo cleaning service.

Business Name (Word Mark)

Name: Aussie Duo Cleaning Service Usage: Business operations, website, invoices, advertising, uniforms, signage, and all branded materials.

Logo Description

Our logo may include cleaning-themed icons (e.g., bubbles, mop, or a stylised house) with the wording “Aussie Duo Cleaning Service.”

File types used: SVG, PNG, JPEG (depending on media). Protection: The logo may only be used for official business materials and authorised digital content. 3. Domain Name: Domain: https://aussieduocleaningservice.com.au

Status: Officially registered business website Ownership: Palasundram Family trust (business owner) 4. Slogans or Taglines

Any slogans regularly used in marketing may include: “Your Local Cleaning Experts”

“Professional. Reliable. Affordable.” “Aussie Clean, Duo Power.”

Copyrighted Content.

The following materials are protected by copyright and may not be reproduced without permission: Website content and service descriptions.

Blog posts (e.g., carpet cleaning, steam cleaning guides)

SEO-optimised written content

Video scripts and cleaning-tips content posted on TikTok, Instagram, YouTube, or other platforms under the “Aussie Duo Cleaning Service” brand.

Social Media Handles:

The following accounts form part of the brand identity:

Facebook: @aussieduocleaning
Instagram: @aussieduocleaning
TikTok: @aussieduo_cleaning
YouTube: Aussie Duo Cleaning Service

These channels may also be protected under common-law trademark rights when used consistently in commerce.

Trademark Protection and Enforcement All brand elements belonging to Aussie Duo Cleaning Service—including our business name, logo, slogans, domain name, and social media handles—form part of our brand identity. Unauthorised use, reproduction, modification, or imitation of these assets may constitute trademark infringement under Australian law.

If we become aware of any misuse of our trademarks, we may take reasonable action, which may include:

Issuing a cease and desist notice,
Requesting withdrawal or removal of infringing materials,
Seeking compensation for proven losses or damages, and
Pursuing legal remedies available under the Trade Marks Act 1995 (Cth) if necessary.

We actively monitor online use of our brand to protect against impersonation, misuse, or unauthorised commercial use.

IP Australia Resources

For more information on trademarks, users may visit: https://search.ipaustralia.gov.au/trademarks

Licensing Requests Any party wishing to use our name, logo, or brand assets for commercial purposes must obtain written permission through a formal licensing request.

A licensing request must include:

The proposed purpose and type of usage,
Duration of requested use,
Where the branding will appear (digital or printed materials), and
Any additional information required to ensure proper use of the brand.

Aussie Duo Cleaning Service reserves the right to decline any licensing request that may confuse consumers, damage our reputation, or conflict with our brand guidelines.

Unauthorised use of our trademarks or branding without permission may result in enforcement action.

Intellectual Property Guidelines All intellectual property owned by Aussie Duo Cleaning Service—including trademarks, logos, service descriptions, blog posts, written content, and media—may not be copied, reused, or distributed without our express written consent unless otherwise permitted by law.

Other product names, company names, or logos mentioned on our website may be trademarks of their respective owners.

Trademark Licensing & Authorisation Any person or business wishing to use the Aussie Duo Cleaning Service name, logo, slogan, or other brand assets must obtain written permission before use.

To request authorisation, applicants must provide:

The intended purpose and scope of use
Where the branding will appear (e.g., website, marketing material, uniforms, social media)
The duration of use
Any additional information required to assess the request

If approved, the applicant will be required to:

Sign a simple licensing agreement outlining permitted use
Follow the brand usage guidelines provided by Aussie Duo Cleaning Service.
Ensure the branding is used accurately and not misleadingly.

Aussie Duo Cleaning Service may review licensed use from time to time to ensure compliance. Licensing approval may be withdrawn at any time if the usage is misleading, harmful, or inconsistent with brand guidelines.

Failure to obtain permission for use of our trademarked materials may result in removal requests and, if necessary, further action under the Trade Marks Act 1995 (Cth).

Trademark Monitoring & Protection To protect the integrity of our brand and prevent misuse, Aussie Duo Cleaning Service may take the following reasonable steps:

Periodically check online platforms for unauthorised use of our business name or logo
Request removal of any infringing or misleading content
Notify individuals or businesses of unauthorised use
Lodge formal notices if trademark infringement continues
Maintain internal records of reported trademark issues and resolutions

Where necessary, Aussie Duo Cleaning Service may seek additional protection through IP Australia or pursue available remedies under Australian trademark law.

These measures ensure that our customers can trust the authenticity of our brand and avoid confusion caused by unauthorised or misleading use.

15. Site Use

Aussie Duo Cleaning Service grants you a limited, revocable, non-exclusive licence to access and use this website for your personal, non-commercial use only.

You must not reproduce, republish, distribute, assign, sublicense, sell, create derivative works from, or otherwise misuse any content or materials found on this website.

You also agree not to attempt to reverse-engineer, damage, disrupt, or gain unauthorised access to the website or any associated systems.

Aussie Duo Cleaning Service may restrict, suspend, or terminate your access to this website at any time and at its sole discretion.

Compliance with Laws

You agree to comply with all applicable Australian laws when using this website. All information you provide must be truthful, accurate, and submitted to the best of your knowledge.

Indemnification

You agree to indemnify, defend, and hold Aussie Duo Cleaning Service, including its employees, partners, and affiliates, harmless from any loss, liability, claim, damage, or expense (including reasonable legal fees) arising from:

your breach of these Terms of Use,
your misuse of the website, or
your violation of any law in connection with your use of the site.

Indemnifying Party Responsibilities If an indemnifiable claim arises, you must:

Notify Aussie Duo Cleaning Service in writing as soon as reasonably possible;
Allow us to manage or participate in the defence or settlement of the claim; and
Cooperate with us as reasonably required.

Indemnification does not apply to loss arising from the willful misconduct of Aussie Duo Cleaning Service.

Insurance Requirement

Where applicable, the indemnifying party must maintain appropriate insurance coverage to meet indemnification obligations.

Any request for indemnification must include written details describing:

The nature of the claim,
supporting documents, and
any relevant communications regarding the matter.

Additional Indemnifiable Claims

Indemnifiable claims include, but are not limited to, losses arising from:

(a) intellectual property infringement;
(b) data protection or privacy violations;
(c) third-party personal injury arising from your actions; and
(d) Property damage caused by your misuse of the website or services.

The indemnifying party must take reasonable steps to minimise losses and must maintain appropriate insurance coverage of not less than AUD $1,000,000. Claims arising from intentional misconduct or gross negligence are excluded from any liability cap.

Compliance Reporting Where applicable, the indemnifying party must provide periodic (e.g., quarterly) compliance reports demonstrating:

(a) current insurance status and policy limits;
(b) any known or potential claims, disputes, or incidents;
(c) risk-reduction measures taken; and
(d) Ongoing ability to meet indemnification obligations.

Failure to maintain required insurance or provide timely compliance reports may constitute a material breach of this Agreement.

18. Dispute Resolution — Indemnification Matters

All indemnification-related disputes must be resolved through mandatory mediation before any legal proceedings are commenced.

A mediator will be jointly selected from an accredited panel.
Each party will bear its own costs of participation unless otherwise agreed.
Mediation must commence within 10 business days of written notice and should conclude within 30 days, unless extended by mutual agreement.

If mediation does not resolve the dispute, the matter may proceed to binding arbitration in New South Wales, conducted under ACICA rules. The prevailing party in arbitration may recover reasonable legal costs, capped at AUD $25,000, unless the arbitrator determines otherwise.

Use of Information Aussie Duo Cleaning Service reserves the right, and you authorise us, to use and assign all information relating to your use of the website and any information you provide to us, in any manner consistent with our Privacy Policy.
Copyrights and Copyright Agent If you believe that your copyrighted work has been used or copied in a way that constitutes copyright infringement, or that your intellectual property rights have otherwise been violated, please submit a written notice containing the following information:

(a) A physical or electronic signature of the person authorised to act on behalf of the copyright or intellectual property owner;
(b) A description of the copyrighted work you claim has been infringed;
(c) A description of the material on the Site that you claim is infringing, including its specific location (URL or page reference);
(d) Your full name, mailing address, telephone number, and email address;
(e) A written statement by you that you have a good-faith belief that the disputed use is not authorised by the copyright owner, the owner’s agent, or the law; and
(f) A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on behalf of the copyright owner.

Copyright Agent Contact Details

Upon receiving a valid copyright infringement notice, we will respond within a reasonable timeframe (typically within 45 business days) to confirm receipt. We will investigate the matter and determine an appropriate course of action, which may include temporarily removing or restricting access to the disputed content during the review. If infringement is confirmed, the content will be permanently removed. If the alleged infringer submits a valid counter-notification, we may restore the content unless the original claimant initiates legal action.

During the investigation process, we will document all findings and maintain communication with all involved parties.

If the alleged infringer wishes to file a counter-notice, they must provide:

(a) Their physical or electronic signature;
(b) Identification of the content that was removed;
(c) A statement, under penalty of perjury, that they have a good-faith belief the material was removed due to mistake or misidentification; and
(d) Their contact information and consent to the jurisdiction of the applicable local federal court. We will notify the original complainant of any counter-notice within 5 business days.

Applicable Law

You agree that the laws of the state of [STATE / JURISDICTION], without regard to conflict-of-laws principles, govern these Terms of Use and any dispute between you and Aussie Duo Cleaning Service or its affiliates. Before commencing any legal proceedings, both parties agree to attempt resolution through mediation in New South Wales, Australia.

The mediation must be conducted by an accredited mediator mutually agreed upon by both parties. If mediation does not resolve the dispute within 30 days, either party may commence legal proceedings in the courts of New South Wales, Australia, to which both parties irrevocably submit.

The party initiating mediation must provide written notice outlining the dispute and the requested resolution. Unless otherwise agreed, mediation costs will be shared equally. The mediator must:

Be accredited by the Australian Mediation Association, and
Have at least 5 years of commercial dispute-resolution experience.

All mediation sessions will be conducted in confidence, and any settlement agreement must be recorded in writing and signed by both parties to be binding.

Waiver The failure of Aussie Duo Cleaning Service to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. Any waiver of this Agreement must be in writing and signed by an authorized representative of Aussie Duo Cleaning Service.
Termination Aussie Duo Cleaning Service may terminate this Agreement at any time, with or without notice, for any reason. Before termination for breach of these Terms, Aussie Duo Cleaning Service will provide 14 days’ written notice and an opportunity to remedy the breach, unless immediate termination is required to prevent harm or legal liability.

Upon termination, users will have 14 days to appeal the decision through our designated appeal process. During this period, users may request a copy of their account data. Aussie Duo Cleaning Service will provide such data within 10 business days, subject to applicable privacy laws.

After account termination, all user content and data will be retained for 30 days before permanent deletion. Users may request data portability in standard electronic formats, and Aussie Duo Cleaning Service will comply with all applicable data protection laws regarding data handling post-termination.

User Rights and Notice

Users will receive 14 days’ written notice of termination, except in cases involving violations of these Terms. Users may appeal termination within 14 days and retain access to their data for 30 days following termination.

Relationship of the Parties

Nothing in this Agreement or your use of the Site shall be interpreted as creating a partnership, joint venture, employment relationship, or agency between you and Aussie Duo Cleaning Service. Neither party has the authority to make or accept any offers, representations, warranties, or obligations on behalf of the other. Both parties agree that they remain independent contractors, each responsible for its own actions and obligations.

Entire Agreement

These Terms of Use constitute the entire agreement between you and Aussie Duo Cleaning Service and govern all terms and conditions relating to your use of the Site. This Agreement supersedes all prior or contemporaneous communications and proposals, whether written or oral, between you and Aussie Duo Cleaning Service regarding this Site.

You may also be subject to additional terms, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when using certain features of the website. Aussie Duo Cleaning Service may update or revise these Terms of Use at any time by posting the revised Terms on the Site.

You are responsible for reviewing the Terms periodically to check for updates. Your continued use of the Site after such changes have been posted constitutes acceptance of the updated Terms.

Contact Information If you have any questions regarding these Terms of Use, please contact us at: 📞 0414 000 221
Additional Indemnification Obligations

You further agree to indemnify Aussie Duo Cleaning Service against any claims arising from:

(a) unauthorised sharing or distribution of service-related information;
(b) interference with other users’ access to or use of the Site;
(c) violation of applicable health and safety regulations; and
(d) misrepresentation of your identity or authority when booking services.

Data Processing and Storage

Aussie Duo Cleaning Service collects and processes personal information for business purposes, including booking management, service delivery, and customer support.

We store your data securely within Australia in compliance with the Australian Privacy Principles (APPs). We will obtain your explicit consent before using your information for any additional purposes not outlined in our Privacy Policy.

International Data Transfers and User Rights Where necessary, Aussie Duo Cleaning Service may transfer your data internationally through secure, encrypted channels in compliance with GDPR and other applicable data protection regulations. You retain the right to access, correct, or request deletion of your personal data at any time.

Requests may be submitted to our Privacy Officer and will be processed within 10 business days, subject to legal retention requirements. Before transferring your information to any overseas recipient, we will obtain your explicit consent and provide details about the destination country, applicable safeguards, and the purpose of the transfer.

We use industry-standard encryption technologies, including AES-256 and TLS 1.3, and maintain detailed audit logs of all transfers. You may request a copy of the safeguards applied to such transfers or complain to the relevant supervisory authorities if you have concerns about data handling.

Data Security and Transfer Protocols All international data transfers are secured using AES-256 encryption and SSL/TLS protocols. We maintain detailed records of all cross-border data movements and conduct scheduled security audits.

Before any international transfer is completed, we will obtain your explicit consent through our secure platform. You may request a copy of the specific safeguards applied to your transfer by contacting our Privacy Officer. Responses will be provided within 10 business days.

Summary of Key Terms:

By using the Aussie Duo Cleaning Service website, you agree to these Terms and Conditions. Continued use constitutes acceptance.
Personal information is collected and handled in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Explicit consent is required for data processing where applicable.
Users must provide accurate information when creating bookings or submitting enquiries. Misrepresentation may result in account restrictions.
All intellectual property—including trademarks, logos, branding assets, written content, and media—is protected. Unauthorised use may result in legal action under the Trade Marks Act 1995 (Cth).
Data is stored securely within Australia, and international transfers require explicit user consent and are protected by industry-standard encryption.

TERMS AND CONDITIONS

1. Agreement

2. Data Retention Schedule

2. Data Retention Schedule

3. Your Rights