Frequently asked questions

Here are our starting prices, including GST. Carpet steam cleaning is from $49.50 a room. End of lease cleaning is from $220 for a studio. A one-off house clean is from $187, and regular house cleaning is from $165. Commercial cleaning is from $71.50 per cleaner hour, and high pressure cleaning is $4.40 per m². Your exact price depends on the size and condition of the job. See our end of lease prices, carpet cleaning prices and house cleaning prices.

Most likely. Our Canberra cleaning team covers every suburb in Canberra, plus Queanbeyan, Jerrabomberra and Googong in NSW. All of our services are available in these areas. In Sydney we offer commercial, end of lease, post-construction and high pressure cleaning only. See our ACT service areas and our Queanbeyan page.

We clean to an agent-approved bond checklist and stay with you until your agent's inspection is finished. If your agent finds a task within the agreed cleaning scope that we missed, tell us within 5 days of the clean and we'll come back and re-clean it free. Your bond can also depend on things outside cleaning, such as repairs or damage. Send us your agent's checklist before your quote and we'll go through it with you.

Most jobs have a $187 minimum ($170 + GST). It covers travel, equipment and setup, which cost the same for small and large jobs. Regular weekly or fortnightly house cleaning is different and starts from $165 ($150 + GST). Adding a second item, like a mattress or a few carpeted rooms, is a good way to get more done for the minimum.

It can. Our listed prices are starting prices for a standard home. If the job is bigger or needs more work than described, we explain why and confirm your price with you before we start.

We accept cash, bank transfer, Visa, Mastercard and American Express. We don't accept PayPal.

We usually reply within 30 minutes during business hours, Monday to Saturday, 7am–7pm. Most jobs can be booked within the same week.

Yes. In Sydney we offer commercial and office cleaning, end of lease cleaning, post-construction cleaning and high pressure cleaning. We cover suburbs including Parramatta, Ryde, Chatswood, Bankstown, Liverpool and Burwood. Other services, such as carpet steam cleaning and house cleaning, are only available in Canberra and Queanbeyan.

Tell us straight away. Our team checks the work before leaving, and under our same-day satisfaction guarantee we re-clean anything that isn't right on the same day. End of lease cleans also have a 5-day re-clean: if your agent finds a task within the agreed cleaning scope that we missed, tell us within 5 days of the clean and we'll come back and re-clean it free.

Hot water extraction, often called steam cleaning, is our deep clean and costs from $49.50 a room. Bonnet, foam and shampoo cleaning cost from $38.50 a room and suit a lighter refresh. Encapsulation is another low-moisture option, often used in offices. We check your carpet before we start, and if hot water extraction isn't the right choice, we'll tell you. Compare methods in our steam cleaning vs shampooer guide.

No, our team doesn't move furniture. Please move small items, breakables and anything you'd like cleaned underneath before we arrive. Beds, wardrobes and other heavy pieces stay where they are, and we clean around them.

Yes. Keep them out of the room while we're working, and off the carpet or couch until it's dry. If you'd prefer eco-friendly products, ask when you book and we'll use them.

Yes. An average three-seat sofa costs $108.90 ($99 + GST). A mattress is $75.90 ($69 + GST) when added to another service, such as a sofa or carpet clean. Armchairs, modular lounges and dining chairs are priced from a photo. A single item on its own is charged at the $187 minimum. For leather couches, we offer polishing only. See our upholstery cleaning service.

Yes. We offer weekly and fortnightly house cleaning from $165 ($150 + GST). Your first two cleans are a no-commitment trial, so you can see if we suit you. On a regular plan, skirting boards are cleaned every eight weeks. One-off cleans start from $187. See our weekly home cleaning service.

Commercial cleaning is cleaning for businesses and shared buildings, such as offices, strata common areas, gyms and medical centres. Unlike a house clean, it usually follows an agreed task list and runs on a schedule that suits your business, often after hours. A commercial cleaner should also be able to show you their insurance. See our commercial cleaning service.

Yes. Post-construction cleaning costs from $71.50 per cleaner hour ($65 + GST), and we give you a fixed quote after a free site visit. Our construction crews hold White Cards and use HEPA-filter vacuums for fine builders dust. We work in Canberra, Queanbeyan and Sydney. See our post-construction clean-up service.

Yes. High pressure cleaning costs $4.40 per m² ($4 + GST), and we also offer soft washing for walls and render. Mould is pre-treated to help slow regrowth. Gutter cleaning is for single-storey homes and starts from $198 for a unit or granny flat. A $187 minimum applies to both. See our driveway cleaning and gutter cleaning pages.

Carpet steam cleaning is $49.50 a room ($45 + GST), with a $187 minimum job ($170 + GST). So a home with 3 carpeted rooms comes to the $187 minimum. A home with 4 rooms is $198, and 5 rooms is $247.50. Large or open-plan areas can be priced at $4.95 per m² instead. Rugs and furniture are priced separately. See our full carpet cleaning price list.

Yes. Everyone on our team is police checked, and our cleaners get a flu shot every season. We hold $20 million public liability insurance and workers compensation insurance. Businesses can ask us for a certificate of currency. We've been cleaning in Canberra since 2013 and are rated 4.8★ on Google.

Most carpets are dry in 4 to 12 hours after steam cleaning or a low-moisture clean. Drying time depends on the carpet, the weather and the airflow, so open a window or run a fan or heater to help. Water-damaged carpet is different: our carpet drying service is monitored over 24 to 72 hours.

Yes. Our instant online quotes and our on-site quotes are both free, with no obligation to book. For couches and curtains, a photo is often enough for us to give you a price. Commercial and builders cleans are priced after a free site visit.

Please give us at least 14 hours' notice to cancel or reschedule a clean. Call 02 5501 3316 or email info@aussieduocleaningservice.com.au and we'll find a new time.

We work Monday to Saturday, 7am to 7pm, and we're closed on Sundays. Saturday jobs may cost extra, and we'll tell you before you book. Commercial cleaning can also be done at night or on weekends to suit your business.

Sometimes. Same-day service may be available for carpet cleaning and water damage, depending on our bookings that day. If your carpet is wet or flooded, call 02 5501 3316 straight away. See our emergency carpet cleaning service.

No. We bring all our own products and equipment. For an end of lease clean, the power and hot water must be on. If you'd prefer eco-friendly products, ask when you book and we'll use them.

Yes. Bond cleaning, end of lease cleaning, vacate cleaning and move-out cleaning all mean the same thing: a detailed clean of a rental home before you hand back the keys. In Canberra, our end of lease cleans start from $220 for a studio. Read our vacate cleaning guide or see our end of lease cleaning service.

Check five things before you book: insurance, police-checked staff, trained technicians, clear written prices including any minimum charge, and a company that checks your carpet before it starts. Recent Google reviews help too. IICRC certification is a widely recognised carpet cleaning qualification. Our certified technicians are trained to the IICRC S100 carpet cleaning standard, and we're rated 4.8★ on Google.

Yes. Our pet stain and odour service finds the hidden pet stains as well as the ones you can see, then treats them. Old or set-in stains don't always come out completely, so we'll tell you what to expect before we start. See our pet stain and odour carpet cleaning.

Rugs don't have a set price, because they vary a lot in size, fibre and condition. We clean rugs at your home using hot water extraction, and we give you a price after we've seen the rug.

Yes. Curtain cleaning is $68 per panel including GST, with a $187 minimum job. Send us a photo of each window with the curtains drawn, and we'll quote from that. See our curtain cleaning service.

Yes, and it can save you money. Carpet steam cleaning added to an end of lease clean is $38.50 a room ($35 + GST) instead of $49.50. A mattress is $75.90 ($69 + GST) when added to another service. You can also add windows, a couch or curtains to a house or end of lease clean. Tell us everything you need when you ask for a quote.

We clean offices, strata common areas, gyms and medical centres. Visits can be daily, weekly, fortnightly, monthly or one-off, and we can clean at night or on weekends. Door handles and light switches are disinfected at every visit. Commercial cleaning starts from $71.50 per cleaner hour ($65 + GST), and we quote after a free site visit. See our office cleaning and strata cleaning pages.

Yes. Window cleaning in Canberra starts from $16.50 per window inside and out ($15 + GST), or $11 per window for outside only ($10 + GST). Frames and tracks are included. A $187 minimum applies, so 12 windows inside and out come to $198. See our window cleaning prices.

We don't offer rubbish removal, roof cleaning, double-storey gutters, gutter repairs or gutter guards, air conditioner cleaning, pest control, or paver re-sanding and sealing. We also don't lift carpet to dry the underlay. If you're not sure whether we can help, call 02 5501 3316 and we'll tell you honestly.